As a Manager, I do several types of management.
Service Management
I operate enterprise services as part of the IT organization of a higher education institution. I lead a team of 5 people who deliver excellent support, solutions, knowledge, and expertise.
Project Management
I’m managing a project to provide a digital accessibility remediation platform at my institution, plus the change and transformation strategies required to achieve compliance.
Event Management
I oversee the planning of an annual symposium that: A. brings faculty together to discuss technology’s impact on their teaching; and B. gives them a platform to demo their work.
Content Management
I run the editorial processes for my group, which involves publishing a regular newsletter, maintaining our web pages, designing resource guides, and producing videos.
Knowledge Management
I establish documentation workflows, automate where possible, curate and audit, improve our onboarding resources, and foster a culture of information sharing and cross-training.
Team Management
I build teams and lead people. I’m responsible for team direction, accountable for team decisions, and consulted for team development, coaching, and guidance.
About
Education
Master of Science from Pace University
Bachelor of Arts from Morehouse College
Multiple professional certifications
Experience
Web Development, Information Technology, Higher Education, Journalism, Museums, Nonprofits, Client Services, Tech Support.
Expertise
Artificial Intelligence, Learning Innovation, Education Technology, Digital Pedagogy, Immersive Media, Application Development
Malik Singleton 